Reference

Your Legal Position Before Joining

Clear account terms, data rules and access conditions are set out here before you open an account with apikbet.

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apikbet Your Legal Position Before Joining
CONTACT ROUTES

Ask Us Before You Commit

Legal questions should reach a person, not a blank inbox. Use the channel that fits your issue: account terms, wallet records, data correction or access checks.

Live chat Use live chat from the account menu between 09:00 and 23:00 WIB for quick…
Email policy desk Send legal or data-rights requests to support@apikbet.
Account page Open Profile, choose Security, then check Legal Requests if you need to correct account…
DATA HANDLING

How We Handle Legal Records

Legal care is part of the account flow, not a separate promise. We record the steps needed to verify ownership, process wallet disputes and answer policy requests.

Account identity

We use your account ID, registered phone number and login history to confirm ownership before we discuss private legal matters. This reduces the risk of another person asking for changes on your account.

Payment records

DANA, OVO, GoPay and QRIS references are stored with transaction time, amount and wallet status so we can examine disputes. We do not ask for your wallet password or private app PIN.

Cookie use

Cookies help keep your session active, remember language choices and detect unusual access patterns. You can clear cookies in your browser, but a fresh login or verification step may then be required.

Security checks

If we see a new device, repeated failed logins or mismatched wallet names, we may pause account changes until ownership is confirmed. The aim is to protect legal records and wallet access.

Retention period

We keep account, wallet and support records for as long as needed to handle disputes, legal requests and operational checks. When records are no longer needed, we remove or reduce identifying details.

Change requests

To ask for a correction, contact live chat or email [email protected] with your account ID and the detail to change. We verify ownership before editing profile or wallet-related records.

Legal Questions You May Have

Before you join, read the answers that affect account access, wallet records and privacy choices. These points explain how we handle legal requests in practical terms, including what you should prepare when contacting us.

Access depends on local law and is available only where local law permits. If your location, device signal or account details raise a legal-access question, we may ask for confirmation before allowing account activity.

Your phone number, account name and payment identity should be accurate. When a DANA, OVO, GoPay or QRIS record does not match, we may request confirmation before changing wallet or profile details.

Yes. Email [email protected] with your account ID and the data question. We verify ownership first, then explain the account, wallet, cookie or support records that are connected to your profile.

Open Profile, go to Security, then submit a Legal Request, or contact live chat from 09:00 to 23:00 WIB. We check ownership before changing phone, name or wallet-related records.

We may pause a change when there is a new device, mismatched wallet name, repeated failed login or unclear legal access. The pause gives us time to confirm ownership and reduce account-record risk.

Cookies do not replace your legal account record, but they help us identify sessions, device patterns and language choices. If you clear them, you may need to log in again or repeat verification.

Our support team receives legal-policy requests through live chat and [email protected]. Complex data or account-rights questions are moved to email so identity checks and replies stay in writing.

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